Shipping policy

Shipping Policy

1. Shipping Destinations

We offer shipping both within Australia and internationally. Please note that international shipping may have different terms and conditions, which are outlined below.

2. Shipping Providers

For domestic orders within Australia, we partner with Australia Post and Sendle to ensure safe and efficient delivery of your orders. The shipping carrier may vary depending on your location and the size of your order.

For international orders, we use trusted international shipping carriers to ensure reliable and secure delivery.

3. Shipping Times

For Domestic Orders (Australia):

Orders are typically processed and dispatched within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.

  • Standard Shipping: Delivery within 3-7 business days, depending on your location.
  • Express Shipping: Faster delivery option available for most metropolitan areas within 1-3 business days.

Please note that during peak seasons or due to unforeseen circumstances, delivery times may vary, and delays may occur. We do our best to keep you informed about any shipping delays.

For International Orders:

International shipping times vary depending on your location and local customs processes. We provide estimated delivery times during the checkout process. Please note that customs clearance may add additional time to the delivery.

4. Shipping Costs

Shipping costs for domestic orders are a fixed flat fee of $9.90 for items shipped within Australia. International shipping costs are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.

5. Free Shipping

We do not offer free shipping unless otherwise stated via a promotion.

6. Tracking Your Order

You can track your order's status and location using the provided tracking number. If you encounter any issues with tracking your order, please contact our customer support team for assistance.

7. Shipping Restrictions

Some items may have shipping restrictions due to size, weight, or shipping regulations. These restrictions will be clearly mentioned in the product description. For international orders, please be aware of any customs regulations or restrictions that may apply in your country.

8. Order Changes and Cancellations

If you need to make changes to your order or cancel it after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations for orders that have already been processed and shipped.

9. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 7 days of receiving the item. We will work with you to resolve the issue promptly and may offer a replacement or refund, depending on the circumstances.

10. Contact Us

If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team via email at [support@ballercollectables.com.au] or through our contact page on the website.